Refund policy

Last Updated: July 19, 2026

Thank you for shopping with us. Please read our Refund & Return Policy carefully before placing an order.

Returns

We do not accept returns for change of mind, incorrect size selection, or personal preference.

Please review our size chart carefully before placing your order. We are not responsible for sizing issues, and products cannot be returned or exchanged due to an incorrect size ordered by the customer.

Damaged or Incorrect Products

We will provide a replacement or exchange only if:

  • You receive a damaged product.

  • You receive an incorrect product due to an error on our part.

Damage Claim Requirements

To be eligible for a replacement or exchange, you must:

  • Contact us within 48 hours of receiving your order.

  • Provide your order number.

  • Submit a single, continuous, unedited 360° parcel opening video that clearly shows:

    • The sealed package before opening.

    • The shipping label and package condition.

    • The complete unboxing process from the beginning, without any cuts, pauses, or edits.

    • The damaged or incorrect product as it is removed from the package.

  • Provide clear photos of the damaged or incorrect product if requested.

  • Keep the product, original packaging, and all included items until your claim has been reviewed.

Important: Claims for damaged or incorrect products will not be accepted if the required continuous, uncut parcel opening video is not provided.

Once your claim is verified and approved, we will arrange a replacement or exchange at no additional cost.

Refunds

We do not offer refunds unless the issue is caused by our mistake and we are unable to provide a replacement or exchange.

If a refund is approved, it will be processed to the original payment method. Processing times may vary depending on your payment provider.

Non-Returnable Items

We do not accept returns or exchanges for:

  • Incorrect size ordered by the customer.

  • Change of mind.

  • Products that have been used, washed, altered, or damaged after delivery.

  • Products without their original packaging or proof of purchase.

  • Damage claims submitted without the required continuous, unedited parcel opening video.

Contact Us

If you receive a damaged or incorrect product, please contact our customer support within 48 hours of delivery with your order details, the required uncut parcel opening video, and any supporting photos. We will review your request and respond as quickly as possible.